Great Lakes Business Support uses a structured, review-based approach to help organizations gain clarity around workflows, systems, and operational efficiency.
Engagements are designed to be clearly scoped, documentation-first, and focused on evaluation — not implementation or tool sales.
How It Works
Our Engagement Approach
GLBS engagements follow a consistent structure to ensure clarity, appropriate scope, and responsible recommendations.
Reviews are conducted independently, with findings documented in writing to support informed decision-making.
Engagements
Initial Intake and Fit Review
Each engagement begins with an intake to understand the organization, context, and stated concerns.
This step ensures the request is an appropriate fit and helps define review boundaries before any work begins.
Website and Workflow Review (Free)
A high-level review of publicly visible website structure and workflow signals is conducted to identify clarity or efficiency concerns.
This review is observational and does not include implementation, system access, or technical changes.
Systems Review (If a Deeper Assessment is Needed)
When organizations require a more comprehensive understanding of how work flows across people, tools, and documentation, a paid Systems Review may be recommended.
This review results in documented findings, identified risks, and prioritized opportunities to support decision-making.
Optional Next Steps
Following a review, organizations may choose to address findings internally, engage external vendors, or request additional guidance.
GLBS reviews are independent and documentation-first. Implementation or software-supported solutions are not assumed outcomes of reviews and are only offered when clearly appropriate, scoped, and requested.
Any implementation or managed services offerings are structured as separate, optional engagements with clearly defined scope and terms.
Scope and Boundaries
What GLBS Does
Conducts structured reviews and assessments
Documents observations and findings in writing
Provides neutral guidance to support decisions
What GLBS Does Not Do
Implement systems or tools
Replace internal staff
Require long-term contracts
Who This Approach Is Designed For
This approach works well for small and growing organizations that:
Value clarity and documentation
Want to understand issues before investing in solutions
Operate in professional or regulated environments
Prefer low-risk, well defined engagements
Start with a Structured Review
Organizations typically begin with a Free Website and Workflow Review to determine whether further assessment is helpful.