Capture Missed Dental Calls Without Adding Staff
Structured overflow and after-hours intake coverage for dental practices beginning with a limited pilot group. Many offices unintentionally send new-patient opportunities to voicemail during peak or after-hours periods.
Limited pilot availability — applications reviewed manually
Choose the Overview that Fits Your Role
You’ll see a short explanation tailored to your responsibilities.
For Practice Owners
If a new patient calls at 6:10PM today, do you know what happens?
Many practices unintentionally send potential production to voicemail during peak or after-hours periods.
This pilot captures those calls in a structured way without replacing your staff.
Capture new-patient opportunities after hours
Reduce peak-hour front desk interruption
Maintain control and oversight
Run a pilot before deciding next steps
For Practice Managers
Front desk overload often happens during the same hours patients are physically in the office.
This pilot supports smoother intake without disrupting your existing workflows.
Structured message capture and summaries
Clear boundaries and escalation rules
7–10 day setup before pilot
Pilot review period
For Referral Partners
This pilot may be appropriate for practices that:
Experience voicemail backlog
Miss new-patient calls after hours
Have front desk interruption during peak times
Prefer a structured pilot before committing
Not appropriate for:
Emergency clinical coverage
Large call centers
Practices seeking full staff replacement
What this Pilot is—and What it is Not
This pilot provides structured overflow and after-hours intake support. It does not replace staff, provide clinical advice, or make independent scheduling decisions.
This pilot is:
Supplemental front desk coverage
Structured message intake and routing
Designed to reduce interruptions and backlog
Configured to your practice’s workflows
This pilot is not:
A replacement for front desk staff
A clinical decision system
An emergency or triage service
An unsupervised AI answering service
What the Pilot Covers
This pilot focuses on capturing inbound opportunities and reducing front desk interruption.
Call intake and message capture
Appointment-related inquiries (non-clinical)
After-hours message handling
Routing messages to appropriate staff or inboxes
Structured summaries for follow-up
A typical scenario during peak hours:
During a busy afternoon, your front desk is assisting patients while calls continue to come in.
A new patient calls and requests an appointment
Their details are captured without interrupting your team
The request is routed with a clear summary for follow-up
Your staff stays focused on in-office care while opportunities are captured, organized, and ready for follow-up.
What This Looks Like in Practice
Ready to explore if this fits your practice?
How the Pilot Works
Application & fit review
A short intake to confirm suitability and expectations.Workflow analysis & configuration
Front desk workflows and routing rules are structured and configured for your practice (typically 7–10 business days).Go-live & stabilization
Coverage begins with a brief stabilization window (typically about 7 days after go-live) to confirm routing and handoffs are working as intended.Pilot period & review
The pilot runs for a limited term, including the initial stabilization period. Performance is reviewed, and next steps are determined together.
Missing new patient calls during peak hours
Relying on voicemail after hours
Front desk overwhelmed with inbound calls
Difficulty capturing complete patient details consistently
Common Situations This Pilot Supports
Is this Pilot a Good Fit for Your Practice?
Good fit
Small to mid-size dental practices
Offices missing calls during peak hours
Teams experiencing administrative overload
Practices seeking controlled, test-based solutions
Not a fit
Emergency or on-call clinical coverage
High-volume call centers
Practices seeking full staff replacement
Situations requiring unsupervised automation
Safeguards and Governance
HIPAA-aware configuration and data handling
No medical advice or diagnosis
Clear data boundaries and access controls
Human review points built into workflows
Transparent documentation of configuration
Limited Pilot Availability
Great Lakes Business Support is currently accepting a small number of dental practices for a Front Desk Coverage pilot program. The pilot will help evaluate how capturing patient requests during busy hours or after-hours can support office staff and improve follow-up. Due to the limited nature of the pilot, not all applicants will be selected.
We help service-based businesses manage inbound calls, reduce missed opportunities, and improve front desk workflows.
Interested in Participating?
Request pilot details to determine whether this program aligns with your practice’s needs and workflows.
Submission of this form does not guarantee acceptance into the pilot. Participation is subject to review and availability.
Ready to explore if this fits your practice?