Operations-first, Documentation-driven. Built for businesses that need systems that actually work.
Great Lakes Business Support was founded on a simple premise: small businesses deserve the same operational discipline that regulated industries depend on.
The story behind Great Lakes Business Support
Most small businesses don't struggle because their owners lack talent or drive. They struggle because the systems underneath the work were never built to scale.
The pattern is consistent. A business launches with energy and momentum. The owner is skilled, committed, and client-focused. Work gets done. Revenue comes in. But behind the scenes, nothing is documented. Processes live in people's heads. Every handoff depends on whoever happens to be available. When volume increases or a key person leaves, the whole operation starts to strain.
The response is almost always the same: fix the most urgent thing, move to the next fire, repeat. The business doesn't grow — it just gets harder to run.
That's the problem Great Lakes Business Support was built to solve.
My background is in environments where operational failure isn't an option. Healthcare IT. Epic Security operations at a major health system. Frontline customer service in one of the most logistically complex industries in the world. These environments don't tolerate ad-hoc processes. Everything is governed, documented, repeatable, and reviewable. When something breaks, there's a record of why — and a system in place to prevent it from happening the same way twice.
That discipline is not common in small business. But it's exactly what small businesses need.
GLBS applies a structured, documentation-first approach to help small and growing organizations gain clarity on how their operations actually function — and build the foundation they need to grow without the chaos multiplying alongside them.
This isn't consulting for its own sake. It's operational structure, applied practically, for businesses that are ready to stop reacting and start building.
Experience built across three disciplines
Healthcare IT & Epic Security
Direct experience in regulated clinical environments where documentation, access control, and process governance aren't optional — they're audited. Background in provisioning, security build and testing, standardization after organizational change, and operational documentation at a major health system.
Frontline Operations
Years of customer-facing operational experience in one of the most logistically complex service industries in the world. Time-sensitive decisions, process consistency under pressure, and staff workload realities — not just theory.
Small Business Systems
Practical understanding of what small teams actually need: clarity, repeatability, and systems they can maintain without ongoing outside support. Built for real organizations, not enterprise budgets.
The founder behind the work
May Fundora
Founder, Great Lakes Business Support
Analyst I → Senior Analyst — Corewell Health
Product Owner, Epic Security — Mount Sinai Health System
Customer Operations — Delta Air Lines (since 2018)
Founder — Great Lakes Business Support
Based in Metro Detroit. Serving businesses across the U.S.
Ready to bring some structure to your operations?
Whether you're a dental practice, a trades business, or a small professional services team — the first step is a free review. No obligation, no sales pressure.
Or view our services to see what fits best.