Every Missed Call Is a New Patient You Didn't Book.
Front Desk Coverage is structured overflow and after-hours intake support for dental practices — built to capture new patient opportunities without disrupting your team or replacing your staff.
Limited pilot availability — applications reviewed manually
Common Situations This Pilot Supports
Sound familiar?
Your front desk doesn't answer every call during the lunch rush or back-to-back appointment blocks
New patient calls after 6pm go to voicemail — and most don't call back
Your team is focused on patients in the chair, not the phone ringing at the desk
You're not sure how many calls you're actually missing each week
Choose the Overview that Fits Your Role
You’ll see a short explanation tailored to your responsibilities.
For Practice Owners
If a new patient calls at 6:10PM today, do you know what happens?
Many practices unintentionally send potential production to voicemail during peak or after-hours periods.
This pilot captures those calls in a structured way without replacing your staff.
Capture new-patient opportunities after hours
Reduce peak-hour front desk interruption
Maintain control and oversight
Run a pilot before deciding next steps
For Practice Managers
Front desk overload often happens during the same hours patients are physically in the office.
This pilot supports smoother intake without disrupting your existing workflows.
Structured message capture and summaries
Clear boundaries and escalation rules
7–10 day setup before pilot
Pilot review period
For Referral Partners
This pilot may be appropriate for practices that:
Experience voicemail backlog
Miss new-patient calls after hours
Have front desk interruption during peak times
Prefer a structured pilot before committing
Not appropriate for:
Emergency clinical coverage
Large call centers
Practices seeking full staff replacement
What the Pilot Covers
This pilot focuses on capturing inbound opportunities and reducing front desk interruption.
Call intake and message capture
Appointment-related inquiries (non-clinical)
After-hours message handling
Routing messages to appropriate staff or inboxes
Structured summaries for follow-up
What This Looks Like in Practice
A typical scenario during peak hours:
During a busy afternoon, your front desk is assisting patients while calls continue to come in.
A new patient calls and requests an appointment
Their details are captured without interrupting your team
The request is routed with a clear summary for follow-up
Your staff stays focused on in-office care while opportunities are captured, organized, and ready for follow-up.
Ready to explore if this fits your practice?
Most Practices Don't Know What Missed Calls Are Actually Costing Them.
Use the calculator below to estimate your monthly revenue at risk. The inputs are simple — the output is usually surprising.
Missed Revenue Snapshot
Estimate monthly revenue at risk from unhandled calls during overflow and after-hours.
Estimated Monthly Revenue at Risk
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Enter your numbers above and click Estimate.
Want to see how overflow and after-hours coverage could reduce this risk?
Schedule a Discovery CallDefaults based on 2026 industry benchmarks: solo GPs target $350–$500 per appointment (Dental Practice Insider, March 2026); PPO practices average $225–$275, fee-for-service $325–$400+ (ADA HPI, 2024). Adjust to match your practice.
How the Pilot Works
Application & fit review
A short intake to confirm suitability and expectations.Workflow analysis & configuration
Front desk workflows and routing rules are structured and configured for your practice (typically 7–10 business days).Go-live & stabilization
Coverage begins with a brief stabilization window (typically about 7 days after go-live) to confirm routing and handoffs are working as intended.Pilot period & review
The pilot runs for a limited term, including the initial stabilization period. Performance is reviewed, and next steps are determined together.
Built with clear boundaries. Designed for responsible use.
This pilot is:
Supplemental front desk coverage during overflow and after-hours periods
Structured intake and message capture for new patient inquiries
Configured to your practice's existing workflows
HIPAA-aware with defined data boundaries and access controls
Overseen by human review points built into every workflow
Documented transparently — you know exactly how it's configured
This pilot is not:
A replacement for your front desk staff
A chatbot or unsupervised automation
A clinical decision system or triage service
A call center or emergency coverage service
A system that makes scheduling commitments on your behalf
An open-ended or long-term contract obligation
Questions about configuration or data handling? Contact us →
Is this Pilot a Good Fit for Your Practice?
Good fit
Small to mid-size dental practices
Offices missing calls during peak hours
Teams experiencing administrative overload
Practices seeking controlled, test-based solutions
Not a fit
Emergency or on-call clinical coverage
High-volume call centers
Practices seeking full staff replacement
Situations requiring unsupervised automation
Currently accepting a limited number of practices for the founding pilot cohort.
Applications are reviewed manually. Not every practice will be a fit — and that's intentional. This pilot is designed to work well, not just quickly. If your practice is missing new patient calls and you're open to a structured, test-based approach, we'd like to hear from you.
Prefer to talk first? Schedule a 15-minute call →
Have questions first? See our FAQ →
Submission does not guarantee acceptance. Participation is subject to fit review and availability.