Common Questions About Working With GLBS
Answers organized by topic. Jump to the section most relevant to you.
General
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No. GLBS engagements are scoped and scheduled. We do not offer same-day emergency response, on-call support, or crisis intervention. Engagements are designed to prevent operational emergencies through structured review and documentation — not to respond to them after the fact.
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During active engagements and for general inquiries, responses are provided within 3 business days via email. GLBS does not offer real-time support, phone support, or after-hours communication outside of active pilot arrangements.
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Primarily dental practices (Front Desk Coverage pilot) and trades businesses (Call Capture & Dispatch). Consulting services — Systems Review, AI Readiness Review, and Website Services — are available to professional service businesses across industries
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The Front Desk Coverage pilot and Call Capture & Dispatch require a 6-month commitment to allow sufficient time for configuration, stabilization, and meaningful performance review. All consulting engagements are fixed-scope with no ongoing commitment. Core, Structure, and Advanced managed service tiers are month-to-month after the initial pilot period.
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Engagements are fixed-scope and documentation-first. You know exactly what you're getting, what it costs, and when it ends before work begins. There are no open-ended retainers, no billable hours that accumulate unexpectedly, and no dependency created. The goal is to leave you with something you own and can act on — not to create an ongoing need for our involvement.
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Engagements are fixed-scope. Additional work beyond the agreed scope is handled as a separate engagement with its own terms and timeline. This structure protects your timeline and ours.
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No. Front desk coverage is supplemental — designed to capture overflow and after-hours inquiries that would otherwise go to voicemail. Your staff handles all follow-up, scheduling, and patient interaction. This system gives them organized, structured information to work from — not a replacement for their judgment or presence.
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The system captures minimal, non-clinical information: caller name, callback number, reason for call, and preferred contact time. No medical, insurance, or treatment information is collected. Data handling follows documented retention and access policies with defined boundaries.
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Initial configuration takes 7–10 business days. This includes workflow setup, routing configuration, and a brief stabilization window to confirm everything is working correctly before full go-live.
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The Core pilot includes inbound call intake during overflow and after-hours periods, structured summaries routed to your staff, and opportunity tracking in a simple pipeline view. The pilot runs for a defined term with a formal review at close. Advanced reporting, escalation management, and expanded workflow features are available in the Structure tier.
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The founding pilot requires a 6-month commitment. This allows sufficient time for configuration, stabilization, and a meaningful performance review. At the end of the pilot period, clients transition from founder status to the Core tier on a month-to-month basis.
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The system is configured with HIPAA awareness in mind. It captures only minimal, non-clinical intake information — no protected health information is collected or stored. Data boundaries, access controls, and retention policies are documented and defined before go-live.
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The pilot is designed to work alongside your existing setup — not replace it. It captures calls during overflow and after-hours periods that would otherwise go to voicemail, and routes structured summaries to your staff for follow-up. Your existing processes stay in place.
Front Desk Coverage - Dental
Ready to apply? Learn more about the pilot →
Call Capture & Dispatch — Trades
This service is currently in final setup. Limited early access available.
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HVAC, plumbing, electrical, roofing, and general contracting businesses. It's built for owner-operators and small crews who miss calls during active jobs — and growing trades businesses that aren't ready for a full-time dispatcher.
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Job type, service area, urgency level, caller name, and callback number. Every captured inquiry is routed to you as a structured summary so you have the context you need to respond quickly.
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No. The system captures caller details and job information — it does not provide quotes, pricing, or scheduling commitments. You stay in control of every decision.
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Once your account is configured, the system is live within 72 business hours. Setup involves a 30-minute call to configure job types, service area, urgency rules, and routing preference.
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No. Call Capture & Dispatch is month-to-month after the initial 6-month commitment period. Cancel anytime after that with no penalty.
Interested in early access? Contact us →
Consulting Services
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The Systems Review focuses on how work flows across your people, tools, and documentation — identifying operational gaps, risks, and inefficiencies. The AI Readiness Review builds on that foundation to assess whether automation or AI could responsibly support your workflows, or whether foundational issues should be addressed first. Many organizations complete the Systems Review before requesting the AI Readiness Review.
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A written summary of findings, identified gaps, and prioritized recommendations. Deliverables are yours to keep and act on — independently, with another vendor, or with GLBS. No obligation to continue and no implementation pressure attached.
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Systems Review and AI Readiness Review engagements are typically completed within 2–3 weeks of the intake call. Timeline depends on scope and scheduling. Everything is confirmed before work begins.
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Not as part of the review itself. Reviews are assessment-only — structured, documented, and independent. If implementation makes sense after the review, that's scoped as a separate engagement with its own terms and timeline.
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Yes. Consulting engagements are conducted remotely and are available to professional service businesses across the U.S. GLBS is based in Metro Detroit but serves clients nationally.
See consulting services →
Website Services
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No. GLBS does not offer emergency or same-day website support. Website Care & Monitoring covers routine maintenance and minor corrections within defined scope. Urgent or emergency issues are outside our service model.
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Website builds include basic on-page SEO setup — titles, headings, and metadata. Ongoing SEO management, content marketing, and paid advertising are outside our scope.
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Platform selection is determined during intake based on your business needs, technical requirements, and long-term maintainability. We select the most appropriate tool for your situation — not a one-size-fits-all solution.
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Post-launch changes outside the original scope are handled as a separate engagement. Website Care & Monitoring covers minor content corrections and small adjustments on a month-to-month basis. Larger changes — new pages, redesigns, or feature additions — are scoped separately.
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The Website Build is a one-time, fixed-scope engagement that delivers a complete, launch-ready site. Website Care & Monitoring is an ongoing month-to-month service that keeps your site stable, secure, and accurate after launch. They're designed to work together but can be requested independently.
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Website Care & Monitoring is available to clients whose sites have been built or formally reviewed by GLBS. This ensures we understand the configuration and can support it responsibly. If your site was built elsewhere, a brief review may be required before ongoing care begins.
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Typically 5–7 business days from intake to launch for a standard 1–3 page build. Timeline depends on content readiness and feedback turnaround on your end. Everything is confirmed before work begins.
See website services →
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