Common Questions About Working With GLBS
Answers organized by topic. Jump to the section most relevant to you.
General
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No. GLBS services are structured around defined scope, documented processes, and planned support. We do not provide emergency, crisis, or same-day support unless a specific service explicitly states otherwise.
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Routine inquiries are generally answered within 3 business days. Timelines for active services vary by engagement and are defined before work begins.
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GLBS works with small service businesses across the U.S. Systems Review and AI Readiness Review are available across industries. We also offer specialized services for dental practices and trades businesses, along with Website Care & Monitoring.
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It depends on the service. Systems Review and AI Readiness Review are one-time, fixed-scope engagements. Website Care & Monitoring and Call Capture & Dispatch are month-to-month. The Front Desk Coverage Founding Practice plan requires a 6-month commitment. Specific commitment and cancellation terms are clearly defined before you enroll.
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GLBS uses a structured, documentation-first approach. Scope, pricing, deliverables, and timelines are defined before work begins. The goal is to leave you with clear systems, findings, or documentation you can use — not create unnecessary dependency on ongoing consulting.
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Yes, but work outside the agreed scope is evaluated separately. If additional support makes sense, the scope, pricing, and timeline are defined before that work begins.
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No. Front Desk Coverage is supplemental overflow and after-hours support. It is designed to capture inquiries when your team cannot answer, organize the information, and route a structured summary for follow-up. It does not replace your staff or their judgment.
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Depending on the call, Front Desk Coverage may capture the caller's name, callback number, brief reason for calling, preferred appointment day and time, and insurance carrier name. Intake is intentionally structured and limited.
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No. Front Desk Coverage does not provide clinical advice, diagnosis, or triage. When urgency is indicated, the system follows a defined emergency workflow and directs the caller to call 911 or go to the nearest emergency room when appropriate.
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Yes. Calls handled through Front Desk Coverage are recorded, and callers receive a recording notice.
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Setup begins after the signed agreement and setup fee are received. Configuration includes intake, routing, urgency, and escalation rules, with go-live targeted within seven days.
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Founding Practice is $297 per month with a $499 one-time setup fee and a 6-month commitment. After month six, it automatically continues at the Core rate.
Core is $397 per month with a $999 one-time setup fee and no commitment.
Enrollment is subject to availability and confirmation that Front Desk Coverage can support your practice's needs.
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The Founding Practice plan requires a 6-month commitment. After month six, service automatically continues at the Core rate.
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Every plan includes a 30-Day Tune-Up Call. We review the first month of intake summaries with you and refine the system's script and voice based on what we learn.
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That's fine. Front Desk Coverage is designed to capture overflow and after-hours calls that might otherwise go unanswered or reach voicemail. It supplements your existing front desk workflow rather than requiring you to replace it.
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Start with the free Growing Pains Checklist at qualify.greatlakesbusinesssupport.com/get, or contact us through the contact page. If there is a fit, the usual first step is a Systems Review.
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Great Lakes Business Support helps small service businesses, including trades and contractors, dental practices, and other professional services, turn messy, owner-dependent operations into clear, repeatable systems. Engagements are fixed-scope and documentation-first.
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Call or text (248) 665-8865, email info@greatlakesbusinesssupport.com, or use the contact page. Hours are Monday to Friday, 9:00 AM to 5:00 PM Eastern.
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Yes. GLBS is based in Michigan and works with clients across the United States. All work is done remotely.
Front Desk Coverage - Dental
Ready to explore Front Desk Coverage? Schedule a Discovery Call →
Call Capture & Dispatch — Trades
Starter and Pro plans are available now.
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No. Call Capture & Dispatch is text-based. When a call goes unanswered, the system automatically sends the caller a text and gathers the information you need to follow up. It does not answer the call or speak to the caller.
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Each plan includes the number configuration required for the service. Pro members may request transfer of their dedicated number after six months of continuous service; a transfer fee applies. We confirm the appropriate setup before activation.
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Both plans are typically set up within 3 business days after the required configuration information is received.
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The system captures the caller's issue, urgency level, location, and confirmed callback number. You receive the information as a structured lead summary, so you have context before following up.
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The structured lead summary is sent directly to your mobile by text so you can review the inquiry without checking a separate inbox.
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No. Call Capture & Dispatch captures information. It does not provide pricing, quote jobs, make scheduling commitments, or make customer decisions on your behalf.
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Call Capture & Dispatch is designed primarily for owner-operators and small crews in HVAC, plumbing, electrical, roofing, and general contracting — especially businesses that regularly miss calls while actively working.
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Starter is $147 per month, and Pro is $227 per month. Your rate remains locked as long as you stay subscribed. Pricing for new subscribers may change in the future.
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No. Call Capture & Dispatch is month-to-month. There are no long-term contracts or cancellation fees, and you can cancel at any time.
For Pro members who want to transfer their dedicated business number, a 6-month commitment is required. After that commitment is fulfilled, you may request transfer of the number; a transfer fee applies.
Explore Starter and Pro plan details. See details →
Consulting Services
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The Systems Review examines how work currently moves across your people, tools, and documentation. It identifies operational bottlenecks, gaps, and single points of failure.
The AI Readiness Review evaluates where automation may appropriately support your workflows and what needs to be addressed before implementation.
Either review may be the appropriate starting point. A discovery call helps determine which service best fits your current needs.
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You receive a workflow map, documented bottleneck and single-point-of-failure findings, a prioritized 30/60/90-day action plan, and one follow-up call to review the findings.
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You receive a written readiness assessment, a prioritized 30/60/90-day automation roadmap, and one follow-up call to review the findings and recommended priorities.
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Systems Review and AI Readiness Review are each $999 one-time, prepaid, fixed-scope engagements. There is no hourly billing.
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Both reviews are typically delivered within 5–7 business days after the applicable structured interview or diagnostic session. Scheduling is confirmed before work begins.
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Implementation is not included in either review. Configuration, automation builds, tool setup, and ongoing support are outside the review scope. If additional support is needed, it may be evaluated and scoped as a separate engagement, subject to scope and availability.
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The discovery call clarifies your needs and determines whether a Systems Review or AI Readiness Review is the appropriate next step.
If you move forward, the sequence is:
Discovery Call → Payment → Interview or Diagnostic → Delivery → Follow-upPayment secures your project timeline.
See consulting services →
Website Services
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GLBS does not directly sell new website builds. If your business needs a new website, we can help determine whether a referral partner is the appropriate next step. The referral partner determines the scope, pricing, and delivery directly with you.
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Website Care & Monitoring is a $129/month, month-to-month service designed to keep eligible websites stable, secure, functional, and documented over time.
It includes routine platform and dependency updates, security and uptime monitoring, form and submission checks, broken-link monitoring, configuration integrity checks, and up to three correction requests per month for wording, grammar, or language updates.
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Yes, potentially. Sites built outside GLBS begin with the Free Website & Workflow Review so we can determine whether the existing site is eligible for ongoing care.
If cleanup is required before Website Care can begin, that work is quoted separately.
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If the review indicates that a new site is the better path, GLBS can connect you with a referral partner. The partner handles the new-build scope, pricing, and delivery.
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No. Website Care & Monitoring does not include ongoing SEO management, marketing services, content strategy, copywriting, paid advertising, or ongoing content creation.
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No. Website redesigns, re-platforming, feature development, custom functionality, and other larger changes are outside the standard Website Care scope.
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No. GLBS does not provide emergency or same-day website support. Website Care & Monitoring is designed for routine maintenance, monitoring, and minor corrections.
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No. Website Care & Monitoring is $129 per month and month-to-month.
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It's a short written assessment of your website structure, messaging, and visible workflow signals. You'll receive written observations by email, typically within 3 business days.
There is no required sales call and no obligation to purchase another service. If your needs go beyond the review, we'll identify the most appropriate next step in your written findings.
See website services →
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