Organizations Ready to Fix the Right Problems
Great Lakes Business Support supports small businesses through three primary operational paths. Each has a defined process—from first contact to a clear result.
Dental practices missing calls they can't afford to lose.
Front desk teams are already at capacity during peak hours. After-hours calls go to voicemail. New patient opportunities disappear before staff can follow up.
Front Desk Coverage is built for this exact gap—structured overflow and after-hours intake that captures new-patient opportunities without disrupting or replacing your team.
How it works
1. Discovery call
Confirm your coverage needs, expectations, and whether Front Desk Coverage is appropriate for your practice.
2. Agreement and setup
After the signed agreement and setup fee are received, intake, routing, urgency, and escalation rules are configured. Go-live is targeted within seven days.
3. Go-live and tune-up
Coverage begins, answered calls generate structured summaries for staff follow-up, and a 30-day tune-up call is included.
Have questions about Front Desk Coverage?
See our FAQ →
Trades businesses losing jobs to unanswered calls.
When you're on a job, the phone doesn't stop. Customers who can't reach you move on.
Call Capture & Dispatch follows up by text when you can’t answer, captures job details, and routes a structured summary immediately—so no opportunity goes untracked.
How it works
1. Setup call (30 minutes)
We configure the system for your business: job types, service area, urgency rules, and routing preference.
2. Go live within 3 business days
Once configuration is complete, the system begins responding to missed calls and capturing inquiry details.
3. You stay in control
Every captured inquiry routes to you as a structured summary. You decide how to respond and when.
Have questions about Call Capture & Dispatch?
See our FAQ →
Small businesses running on reactive processes.
When everything lives in someone's head and every day starts with the most urgent problem, growth stalls. A Systems Review or AI Readiness Review gives you a documented picture of what's actually happening — and a clear, prioritized path forward.
How it works
1. Discovery call
A 15-minute call identifies which review addresses your needs and answers initial questions.
2. Fixed-fee diagnostic
Each review is a $999 prepaid engagement. Systems Review includes a 60–90-minute structured interview; AI Readiness Review includes a 60-minute diagnostic.
3. Documented roadmap
Within 5–7 business days, you receive the documented findings and prioritized 30/60/90-day roadmap defined for the selected review. Systems Review also includes a workflow map, a bottleneck and single-point-of-failure report, and one follow-up call.
Have questions about our consulting services?
See our FAQ →
Clear boundaries. No surprises.
What You Can Expect
Structured reviews and assessments
Written findings and documentation
Neutral guidance to support decisions
Configured intake and coverage systems
Clearly scoped engagements
Where the Scope Ends
Emergency or same-day support
Replacing internal staff
Clinical advice or diagnosis
Unlimited revisions or ongoing execution
Not sure which service you need?
Schedule a discovery call to discuss your operational needs and identify the appropriate next step.