AI Product Access & Licensing Policy

Effective Date: October 8, 2026

Great Lakes Business Support ("we," "our," or "us") provides AI Products — including skill files (.zip), prompt systems, templates, and related files — to help small businesses with research, drafting, planning, and operational tasks.

By purchasing, downloading, or using an AI Product, you agree to these Terms.

What You're Buying

An AI Product is a configured tool — not a person, employee, or licensed professional. Names like "assistant," "coach," or "specialist" describe how it functions, not a legal relationship.

Some AI Products run on third-party platforms (such as Claude or ChatGPT). You’re responsible for having your own account on a plan that supports the product and for following their terms. We don’t control those platforms and can’t guarantee that a specific feature, model, plan, or upload method stays available.

Your License

Purchasing an AI Product gives you a personal or internal business license to use it. It does not give you ownership of it.

You may:

  • Use it for your own personal or internal business purposes

  • Modify your copy for your own use (modified copies stay under this license)

You may not:

  • Resell it, share it, or give a copy to anyone else, including posting it in groups, forums, or marketplaces

  • Republish its prompts, instructions, or files, in whole or in part, including modified versions

  • Claim it as your own product

  • Use it to build a competing product for sale

If an AI Product is shared or resold outside this license, your license ends and we may stop support, re-downloads, and updates.

AI Output Is a Starting Point, Not a Final Answer

AI Products can produce information that's incomplete, outdated, or wrong. Review and verify anything before you send it, publish it, or act on it — especially anything involving legal, tax, financial, medical, or employment matters. These products don't replace a qualified professional in those areas.

Don't use an AI Product to make or materially influence decisions about someone else's employment, credit, healthcare, housing, or legal rights without a qualified person independently reviewing and deciding.

Privacy

When you use an AI Product through a third-party platform (such as ChatGPT or Claude), your inputs go to that platform under its own privacy terms — we don't have access to those conversations. For how we handle information you send us directly, see our Privacy Policy.

Don't enter passwords, API keys, government ID numbers, payment details, health records, or other sensitive information into an AI Product unless you've confirmed the platform is appropriate for it.

Support

Support covers help downloading and installing your AI Product. If you lose your file, email support and we’ll resend it, as long as you’re following these Terms. Support does not cover customizing or building on the product, troubleshooting your own platform accounts, or future updates. We don’t promise updates. If you break these Terms, we may stop support and resends.

Delivery & Refunds

AI Products are delivered digitally, usually as a downloadable skill file (.zip) or access link. Keep a copy of your download. Because delivery is immediate, sales are final once the product is delivered, except when:

  • We fail to deliver what you purchased, or

  • What you received doesn't match its description

Report a delivery problem to support@greatlakesbusinesssupport.com within 14 days of purchase, and we'll fix it, replace it, or refund it.

No Guaranteed Results

We don't promise a specific outcome — more revenue, more leads, more efficiency, or anything else — from using an AI Product. Results depend on how you use it and on factors outside our control.

AI Products are provided "as is," with no warranty that they're error-free, uninterrupted, or fit for a particular purpose, to the extent allowed by law.

Our liability for any claim related to an AI Product is limited to the amount you paid for that product. We're not liable for indirect damages like lost profits or lost business opportunities.

Governing Law

These Terms are governed by the laws of the State of Michigan. Any dispute will be handled in a Michigan state or federal court.

Changes to These Terms

We may update these Terms as our products or the underlying platforms change. Updates will be posted here with a revised effective date.

Contact

Great Lakes Business Support
16998 Middlebelt Road, Unit #5155
Livonia, Michigan 48154 United States

Phone: (248) 665-8865
General inquiries: info@greatlakesbusinesssupport.com
Product support: support@greatlakesbusinesssupport.com