AI Product Access & Licensing Policy
Effective Date: July 30, 2026
Great Lakes Business Support ("we," "our," or "us") provides AI Products — including custom GPTs, Claude Skills or projects, Gems, prompt systems, templates, and related files — to help small businesses with research, drafting, planning, and operational tasks.
By purchasing, downloading, or using an AI Product, you agree to these Terms.
What You're Buying
An AI Product is a configured tool — not a person, employee, or licensed professional. Names like "assistant," "coach," or "specialist" describe how it functions, not a legal relationship.
Some AI Products run on third-party platforms (OpenAI, Anthropic, Google, etc.). You're responsible for having your own account on those platforms and following their terms. We don't control those platforms and can't guarantee a specific feature, model, or free-access tier stays available.
Your License
Purchasing an AI Product gives you a personal or internal business license to use it. It does not give you ownership of it.
You may:
Use it for your own personal or internal business purposes
Modify your copy for your own use
You may not:
Resell it, share access to it, or redistribute it
Publish, extract, or republish the underlying prompts, instructions, or files
Use it to build a competing product for sale
If we find out an AI Product has been shared or resold outside this license, we can revoke access.
AI Output Is a Starting Point, Not a Final Answer
AI Products can produce information that's incomplete, outdated, or wrong. Review and verify anything before you send it, publish it, or act on it — especially anything involving legal, tax, financial, medical, or employment matters. These products don't replace a qualified professional in those areas.
Don't use an AI Product to make or materially influence decisions about someone else's employment, credit, healthcare, housing, or legal rights without a qualified person independently reviewing and deciding.
Privacy
When you use an AI Product through a third-party platform (ChatGPT, Claude, Gemini, etc.), your inputs go to that platform under its own privacy terms — we don't have access to those conversations. For how we handle information you send us directly, see our Privacy Policy.
Don't enter passwords, API keys, government ID numbers, payment details, health records, or other sensitive information into an AI Product unless you've confirmed the platform is appropriate for it.
Delivery & Refunds
AI Products are delivered digitally — usually as an access link or downloadable file. Because delivery is immediate, sales are final once the product is delivered, except when:
We fail to deliver what you purchased, or
What you received doesn't match its description
Report a delivery problem to support@greatlakesbusinesssupport.com within 14 days of purchase and we'll fix it, replace it, or refund it.
No Guaranteed Results
We don't promise a specific outcome — more revenue, more leads, more efficiency, or anything else — from using an AI Product. Results depend on how you use it and on factors outside our control.
AI Products are provided "as is," with no warranty that they're error-free, uninterrupted, or fit for a particular purpose, to the extent allowed by law.
Our liability for any claim related to an AI Product is limited to the amount you paid for that product. We're not liable for indirect damages like lost profits or lost business opportunities.
Governing Law
These Terms are governed by the laws of the State of Michigan. Any dispute will be handled in a Michigan state or federal court.
Changes to These Terms
We may update these Terms as our products or the underlying platforms change. Updates will be posted here with a revised effective date.
Contact
Great Lakes Business Support
16998 Middlebelt Road, Unit #5155
Livonia, Michigan 48154 United States
Phone: (248) 665-8865
General inquiries: info@greatlakesbusinesssupport.com
Product support: support@greatlakesbusinesssupport.com